066 – Andrea Bonaiuto of Eurowings Group and Brussels Airlines – Exploration and Experiences

Andrea Bonaiuto

The growth of Brussels Airlines in the Americas.. Andrea Bonaiuto, Marketing Manager for The Americas with Eurowings Group, joins John Matson and Bess Chapman  in the MouthMedia Network studios powered by Sennheiser. In this episode: The most effective B-to-B and B-to-C channels for… Continue Reading

045 – Liliana Petrova of JetBlue – Conducting the Customer Experience Orchestra

Liliana Petrova

Designing customer experience in travel… Liliana Petrova, Director of Customer experience at JetBlue Airways, Visionary, Strategist, Customer Experience Professional and Blogger, joins John Matson, Bess Chapman, and Pavan Bahl in the MouthMedia Network studios powered by Sennheiser. In this episode:… Continue Reading

003 – Bess Chapman of jetBlue Airways – At Home and On Demand in the Sky

In-flight entertainment and connectivity in aviation… Bess Chapman, Manager of In-Flight Entertainment and Connectivity for jetBlue Airways (bio), joins special hosts Marc Raco, Rob Sanchez and Julie Macalaster (Head of Strategy & Growth at Def Method) on-location at the Millennial… Continue Reading