Designing customer experience in travel… Liliana Petrova, Director of Customer experience at JetBlue Airways, Visionary, Strategist, Customer Experience Professional and Blogger, joins John Matson, Bess Chapman, and Pavan Bahl in the MouthMedia Network studios powered by Sennheiser. In this episode:… Continue Reading
Real-time explanation what and why happens and what to expect during your flight, and a tool for anxious flyers… One in three people experience anxiety when flying. Now there is an app that can help. Viktorina Lintsova, Managing Director of… Continue Reading
Customer experience and customer support in travel and hospitality… Brianne Kimmel, GTM (Growth, Marketing Strategy, Audience & Industry) at Zendesk (which builds software for better customer relationships, empowering organizations to improve customer engagement and better understand their customers) joins John… Continue Reading
In-flight entertainment and connectivity in aviation… Bess Chapman, Manager of In-Flight Entertainment and Connectivity for jetBlue Airways (bio), joins special hosts Marc Raco, Rob Sanchez and Julie Macalaster (Head of Strategy & Growth at Def Method) on-location at the Millennial… Continue Reading