045 – Liliana Petrova of JetBlue – Conducting the Customer Experience Orchestra

Liliana Petrova

Designing customer experience in travel… Liliana Petrova, Director of Customer experience at JetBlue Airways, Visionary, Strategist, Customer Experience Professional and Blogger, joins John Matson, Bess Chapman, and Pavan Bahl in the MouthMedia Network studios powered by Sennheiser. In this episode:… Continue Reading

043 – Greg Buzulencia of ViaHero – Experiencing Travel with the Local Hero

ViaHero

Connecting travelers with local trip planners for custom itineraries to Iceland, Cuba, and Japan… Greg Buzulencia, Co-Founder/CEO of ViaHero (a marketplace for travelers to hire locals to plan their personalized trip), joins John Matson, Bess Chapman of JetBlue Technology Ventures,… Continue Reading

003 – Bess Chapman of jetBlue Airways – At Home and On Demand in the Sky

In-flight entertainment and connectivity in aviation… Bess Chapman, Manager of In-Flight Entertainment and Connectivity for jetBlue Airways (bio), joins special hosts Marc Raco, Rob Sanchez and Julie Macalaster (Head of Strategy & Growth at Def Method) on-location at the Millennial… Continue Reading