030 – Mark Halberstein of SIMPLENIGHT – Experience is Everything

Simplenight

B2B2C global distribution platform for in-destination experiences with Simplenight… Mark Halberstein discusses how destination experiences fit into an $800 billion global business, and how the tech infrastructure for searching and booking is fragmented, consumers have to use a number of… Continue Reading

029 – Brianne Kimmel of Zendesk – Supporting Customers Like a Human

Zendesk

Customer experience and customer support in travel and hospitality… Brianne Kimmel, GTM (Growth, Marketing Strategy, Audience & Industry) at Zendesk (which builds software for better customer relationships, empowering organizations to improve customer engagement and better understand their customers) joins John… Continue Reading

026 – Jeff Thomashow and Steven Aitkenhead of HOST – Hosting the Last Mile

pedicabs

A new, better way to move with a zero-emission hop-on, short-trip transportation alternative using pedicabs… Jeff Thomashow and Steven Aitkenhead, Co-founders of HOST Transportation (re-imagining the traditional pedicab for the 21st century by providing urban dwellers a quick, affordable way… Continue Reading

025 – Richard Harris of Intent Media – Risk, Trust, Data

Analyzing the intent of online consumer journeys in travel… Richard Harris, CEO of Intent Media (operating the world’s most powerful platform for advertising on commerce sites, with ads running across a network of leading travel websites), discusses how “digital exhaust” becomes… Continue Reading

024 – Arnie Weissmann of Travel Weekly – Sixty Years of Story and Influence

The most influential B2B news resources for the travel industry… Arnie Weissmann, Editor in Chief of Travel Weekly, discusses the 60-year+ publication, embracing technology, and proper PR behavior with hosts Pavan Bahl and John Matson along with guest host Nick… Continue Reading

022 – Dan Ruch of Rocketrip – The Motivation to Save

How rewarding employees for responsible corporate travel saves money and boosts morale… A misalignment — between the intent of corporate travel policies and the way employees manage travel expenses — results in tremendous financial waste. Dan Ruch, Founder of Rocketrip,… Continue Reading